Acceptable Use Policy

Last updated: 2026-05-12

1. 1. Spirit of the policy

   Our network is a shared resource. We ask customers to use it in ways that don't degrade service for everyone else, don't harm third parties, and don't violate the law. Most customers never run into this policy — it exists for the rare cases where someone does.

2. 2. Prohibited activities

   Sending unsolicited bulk email (spam) from, or through, any ZhouyiSat circuit.

   Hosting or distributing malware, ransomware, phishing kits, or material that infringes third-party intellectual property rights.

   Launching denial-of-service attacks, port-scanning at scale, or any activity that materially degrades service for other customers.

   Using residential plans to run high-throughput commercial services that depend on guaranteed uptime — that's what our business plans are for.

   Activity that is illegal in the jurisdiction where the service is delivered, including fraud, harassment, distribution of child sexual abuse material, and unlicensed gambling operations.

3. 3. Fair use

   All residential plans are unmetered for normal household use. We may engage with customers whose usage patterns persistently degrade service for their neighbours — typically a conversation rather than an enforcement action, and usually with a recommendation to move to a business plan.

4. 4. Network management

   We use reasonable network management practices to protect the network — for example, rate-limiting clearly anomalous traffic during a DDoS attack, or temporarily isolating a circuit that has been compromised.

   We do not throttle by application or content. Streaming services, gaming, video conferencing and large file transfers are all treated identically.

5. 5. Reporting abuse

   If you believe traffic from a ZhouyiSat IP address is causing harm, email [email protected] with the relevant logs, timestamps and the offending IP / port. We acknowledge within one business day and act on substantiated complaints within five.

6. 6. Enforcement

   Step 1 — written notice describing the conduct and a deadline to remedy.

   Step 2 — temporary suspension of the affected service if the conduct continues after notice.

   Step 3 — termination, in the rare case of repeat or severe violations.

   Customers may appeal any enforcement step in writing to [email protected]; we respond within five business days.

This page reflects our current operating practices. We review it with counsel periodically and republish whenever the underlying processes change. If a clause here conflicts with applicable law in your jurisdiction, the law governs.